QuesCom, the European voice and data specialist, today announced that Inmarsat Limited, the Total Communications Network™, has selected the QuesCom 400 to provide the company with a cost-effective, efficient and customer-focused call handling strategy.

Inmarsat is the world's leading mobile satellite communications company, formed over 23 years ago. Inmarsat serves a broad range of markets providing reliable connectivity for businesses operating on land, at sea and in the air. Its network of satellites provides voice telephony, fax and data communications at up to 144 kbit/s to more than 290,000 ship, vehicle, aircraft and portable terminals - including those belonging to the BBC and other major international newswires.

Inmarsat's growth has been carefully managed - nowhere is this more apparent than in the expansion plans set out to ensure the development of the company's communications network in such as way as to not compromise its high standards of customer service. The QuesCom 400 sits at the heart of this strategy, providing a voice direction facility that automatically routes calls to the four most frequently contacted departments at its London headquarters - Human Resources, Corporate Communications, Customer Services and Accounts Payable. This provides Inmarsat with increased switchboard efficiency, and ensures the majority of incoming calls are answered directly by appropriate departments, instead of being connected by the reception team.

The QuesCom 400 therefore ensures fast and efficient responses to customer queries can be maintained, even at peak hours. It also plays a significant role in reducing Inmarsat's overheads, by decreasing reliance on expensive temporary staff that would otherwise have to be engaged.

Andrew Deaville, Security & Business Continuity Manager, Inmarsat explains: "It was imperative that QuesCom's offering integrated seamlessly with our newly installed comms infrastructure - including Ericcson's MD110 Communications Solution. The QuesCom 400 answered the need for a product that could be fitted quickly, keeping disruption to the business at an absolute minimum, and could be scaled to meet our communications needs now and in the future. We were also impressed with the value for money provided by the solution and the full commitment we received from QuesCom at each stage of the project."

Teddy Théanne, UK Country Manager for QuesCom comments: "We are pleased to have provided Inmarsat with a solution that will allow the company to grow its communications networks at its own pace, and in line with its business requirements. The installation was completed on time and within the budget, which is a tribute to the hard work put in by DV02, our installer partner, from the planning stages right through to the time that the solution went live on the network."

Notes to Editors

QuesCom is a European company specialising in the manufacture of Next Generation Telecommunications Servers. The QuesCom 400 offers Enterprises new communications possibilities without them having to change their existing systems. It integrates in one system e-Fax, PBX enhancements, IP telephony and TAPI support and Cost Savings for Interoffice Voice Traffic, GSM connectivity and connecting Teleworkers. It is a unique solution that upgrades all existing PBXs without modifying them, and provides a seamless migration for Enterprises towards IP Telephony. QuesCom is headquartered in Sophia Antipolis, south of France, and was founded in June 1999 by Philippe Oros.
For more information visit the QuesCom website at: www.quescom.com

About Inmarsat Limited :

• Inmarsat Ltd owns and operates a unique global mobile satellite network and delivers its communications solutions through a worldwide network of approximately 260 distributors and other service providers operating in over 80 countries to end users in the maritime, land and aeronautical sectors.
• Inmarsat Ltd has a portfolio of mobile satellite solutions, including voice, fax, intranet and Internet access and other data services.
• Inmarsat Ltd has more than 23 years of experience in designing, implementing and operating satellite networks.
• At the end of November 2003, approximately 290,000 terminals were registered to access Inmarsat Ltd's services.
• Inmarsat Ltd is also supported by partners in the fields of equipment manufacture, software provision and systems integration.
• Inmarsat Ltd is a subsidiary of Inmarsat Ventures plc.
• Inmarsat is the exclusive global partner of the FIA World Rally Championship.

Visit http://www.inmarsat.com

QuesCom Editorial Contacts

More information, case studies, interviews and photography are available from:

Richard Wolfe
Portfolio Communications ltd
Tel: 020 7240 6959
Fax: 020 7240 4849
Email: quescom@portfoliocomms.com